Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
Your privacy is important to PinkSail. I collect and use your personal information only as necessary to provide my services and fulfill your order.
Information I collect:
Name, email address, shipping address, and payment details provided through Etsy.
Order details and communication related to your purchase.
How your information is used:
To process and fulfill orders.
To communicate with you regarding your purchase.
To comply with legal and tax obligations.
Information sharing:
Your information is shared only with trusted third parties as necessary to fulfill your order (such as shipping carriers or digital delivery services).
I do not sell, rent, or share your personal information for marketing purposes.
Data retention:
I retain personal information only as long as necessary to provide services and comply with legal requirements.
Your rights:
You may contact me at any time to request access to, correction of, or deletion of your personal information, subject to applicable laws.
For more details, please review Etsy’s Privacy Policy, as Etsy processes payments and manages transactions on this platform.
Frequently Asked Questions
Custom and personalized orders
At this time, PinkSail does not offer custom or personalized orders. Each piece is thoughtfully designed as part of a curated collection, with intention given to color, form, and overall balance. This allows the work to remain cohesive and true to the PinkSail aesthetic.
Sizing details
Most digital art listings include high-resolution files in standard print ratios (such as ISO, 2:3, 3:4, or 4:5). Exact sizes and formats included are listed in each product’s description.
Dimensions for physical items are provided in the Item Details section of each listing. Please review these carefully before purchasing to ensure the piece fits your space.
Care instructions
Gently dust with a soft, dry cloth as needed. To maintain the integrity of PinkSail’s soft, golden-hour palette, avoid prolonged exposure to direct or harsh sunlight.
Gift wrapping and packaging
All physical items are packaged with care using clean, minimal materials. The focus is on simplicity and protection, allowing the piece itself to remain the center of the experience.
Wholesale availability
Select wholesale and collaborative opportunities may be available for boutiques or wellness-focused spaces that align with PinkSail’s values. If you’d like to explore a potential partnership, please reach out via Etsy messages.
How do I access my digital files?
After purchase, your files will be available immediately through your Etsy account. You can access them by logging in via a web browser and navigating to Purchases & Reviews, then selecting Download Files next to your PinkSail order.
(Please note: the Etsy app does not currently support file downloads.)
Are digital items refundable?
Because digital files are delivered instantly, all digital sales are final. If you experience any issues accessing your files, please reach out—I’m happy to help ensure everything downloads smoothly.
How can I use my digital purchase?
PinkSail digital products are intended for personal use only. They may be printed for your home or used on your personal digital devices, but they may not be resold, shared, or redistributed.
What if I’m unsure which format or size I need?
Each digital listing includes details about file sizes and formats. If you’re unsure whether a product will work for your intended use, I recommend reviewing the listing description carefully before purchasing.
Printing recommendations
For the most calming and tactile result, I suggest printing digital art on heavyweight matte paper or lightly textured cardstock. This helps maintain soft tones and reduces glare.